Privacy Policy

1. Who we are

Dan Rendering Ltd ("we", "us", "our") is a company registered in England & Wales, company number 09118909, registered office at 164 Chippenham Road, Romford, RM3 8HT. We are the "data controller" for the personal information described in this policy.

Contact us about privacy matters at dan.rendering@gmail.com or 07424 092469.

2. What information we collect

When you submit our quote request form, we collect the information you provide: your name, email address, phone number, postcode, and any details you include in your message.

We use Google Analytics to understand how visitors use this website (e.g. which pages are viewed and how visitors arrive at the site). Google Analytics uses cookies and collects information such as your IP address, browser and device type, and pages visited. This information is processed by Google; see Google's Privacy Policy for details. We do not use this data to personally identify you.

3. How we use your information

• To respond to your enquiry and provide a quote for our services
• To arrange a free survey or site visit if you request one
• To keep reasonable business records of enquiries and completed jobs

We do not use your information for automated decision-making or profiling.

4. Our legal basis for processing

We process your information on the basis of your consent (given by submitting the form) and our legitimate interest in responding to enquiries about our services. You can withdraw consent at any time by contacting us.

5. Sharing your information

We do not sell your personal information, and we do not share it with third parties for marketing purposes. We may share it with trusted subcontractors or suppliers only where necessary to carry out work you have requested.

When you submit our quote request form, it is sent directly to us by email. We do not use any third-party form processor or marketing platform to handle your submission.

6. How long we keep your information

We keep enquiry details only for as long as necessary to deal with your enquiry and for a reasonable period afterwards for our business records — no longer than 24 months — after which it is deleted or anonymised.

7. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data
• Object to or request restriction of processing
• Request a copy of your data in a portable format
• Withdraw consent at any time

To exercise any of these rights, contact us at dan.rendering@gmail.com.

8. Complaints

If you're unhappy with how we've handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.